Refund Policy
1. Refund Coverage
We strive to provide a satisfactory service to our customers, but we only accept refunds in the following cases.
Cancellation before the lesson starts
If you notify us of your cancellation at least 24 hours before the lesson starts, we will give you a full refund.
If you cancel within 24 hours, on the day of the lesson, or without notice, we will not give you a refund.
Cancellation due to technical problems
If you are unable to take the lesson due to a system failure on our side, we will offer a make-up lesson or a full refund.
If you are unable to take the lesson due to poor internet connection or device problems on your side, we will not give you a refund.
Cancellation due to instructor's circumstances
If the lesson cannot be held due to instructor's circumstances, we will offer a make-up lesson or a full refund.
2. Refund procedure
To apply for a refund, students must contact us via the contact form within 7 days of the scheduled lesson date.
Refunds will be processed within 7 to 14 business days depending on the payment method.
If you would like to reschedule your lesson, we will adjust your schedule and accommodate you to the extent possible.
Legal Disclaimer
1. Disclaimer
Our online lessons are provided for the purpose of general learning support and do not guarantee any specific results.
The content and materials of the lessons are provided after careful consideration, but we cannot guarantee that they are completely accurate or up-to-date.
Our school is not responsible for any damage or trouble caused by the student practicing the content of the lessons.
If a student behaves inappropriately during the lesson (harassment, disruptive behavior, etc.), we may refuse to continue the lesson. In this case, refunds will not be made.
2. Handling of Personal Information
Personal information provided by students will be used only for the purpose of managing the lesson and improving the service, and will not be provided to third parties (except in cases of disclosure requests based on laws and regulations).
Personal information will be handled appropriately in accordance with our privacy policy.
3. Copyright and Intellectual Property Rights
The copyright of the teaching materials and materials provided in the lesson belongs to our school or the provider.
Students are prohibited from copying, distributing, selling, or providing the materials to third parties without permission.
If unauthorized use by students is discovered, legal action may be taken.
4. Changes and Termination of Services
Our school reserves the right to change the content of the services, suspend or terminate the service without notice.
If there are any lessons left untaken due to the termination of the service, we will provide a refund or a make-up lesson.
Changes to this Policy
This policy may be updated from time to time. If there are any changes, we will notify you on the official website or by email.